In today's fast-paced business world, effective communication is crucial for success. OpenPhone, a leading secondary phone number service, is changing the game for freelancers, startups, and small businesses. This comprehensive review will explore how OpenPhone stacks up against competitors and why it might be the perfect solution for your business communication needs in 2024.
OpenPhone is a cloud-based phone number service that offers a user-friendly iOS and Android app. As a Voice over Internet Protocol (VoIP) provider, OpenPhone allows users to make calls and send texts via WiFi or mobile data. This technology is similar to other secondary number apps like Google Voice, Burner, and Hushed.
Key features of OpenPhone include:
Getting started with OpenPhone is straightforward:
Pro tip: OpenPhone offers one free 7-day trial number per account, allowing you to test the service before committing.
OpenPhone stands out with its voicemail transcription feature, allowing you to quickly read through messages without listening to lengthy recordings. Additionally, you can set custom "business hours" to manage incoming calls efficiently.
The app boasts a clean, intuitive interface that makes navigation a breeze. During our testing, call quality was consistently clear, though it's worth noting that VoIP call quality largely depends on your internet connection.
OpenPhone allows up to 5 phone numbers per account, with each additional number costing $5 per month. This flexibility is perfect for businesses managing multiple projects or departments. The availability of toll-free numbers also adds a professional touch to your communication setup.
OpenPhone offers two main pricing tiers:
Both plans are available on monthly or annual subscriptions, with the annual option offering cost savings.
While OpenPhone offers many advantages, it's essential to consider how it stacks up against other services:
Overall, OpenPhone distinguishes itself with its focus on small business needs, user-friendly interface, and robust integration capabilities. However, the best choice depends on specific business requirements, team size, and budget constraints.
Pros:
Cons:
Ryna, a real estate leasing company with 10 leasing agents, implemented OpenPhone to overcome communication challenges and improve business operations. They utilize OpenPhone's features in the following ways:
Result: Ryna streamlined their business operations, improved customer continuity, and gained valuable insights for optimizing their sales process. The co-founders now have better visibility into their operation, enabling them to refine processes and become more competitive.
AirGarage, an end-to-end parking lot management platform, adopted OpenPhone to scale their customer support and streamline operations. They utilize OpenPhone in the following ways:
Result: OpenPhone played a pivotal role in AirGarage's expansion, enabling them to manage growth effectively while maintaining high-quality customer support across various stakeholders.
These examples illustrate how businesses in different sectors can leverage OpenPhone's features to enhance their operations, improve customer service, and drive growth. From real estate companies to rapidly scaling startups, OpenPhone provides the flexibility and functionality needed to professionalize and streamline business communications, ultimately leading to improved efficiency and customer satisfaction.
For more inspiring case studies on how diverse businesses are benefiting from OpenPhone, visit their customer stories page at https://www.openphone.com/customers.
As remote work and digital communication continue to evolve, services like OpenPhone are becoming increasingly vital. The flexibility and features offered by OpenPhone position it as a strong contender in the future of business communication technology.
OpenPhone offers a robust, user-friendly solution for businesses seeking to streamline their communication. With its array of features, flexible pricing, and focus on user privacy, it's a strong contender in the secondary phone number market. While there's room for improvement in areas like international calling, OpenPhone's current offerings make it a valuable tool for freelancers, startups, and small businesses looking to professionalize their communication infrastructure.
Ready to revolutionize your business communication? Try OpenPhone free for 7 days and experience the difference for yourself!
OpenPhone is a cloud-based secondary phone number service accessible through iOS and Android apps. It uses VoIP technology to transmit calls and texts over the internet via WiFi or mobile data, similar to services like Google Voice or Burner.
OpenPhone stands out with its:
OpenPhone provides two main plans:
Both plans are available with monthly or annual billing options.
Yes, OpenPhone offers a 7-day free trial. This allows you to test all features and determine if it meets your business communication needs before subscribing.
To get started with OpenPhone:
Yes, OpenPhone allows up to 5 phone numbers per account. Each additional number costs $5/month. To change your number or add more, contact OpenPhone's customer support via email or text.
While OpenPhone offers numbers in the US and Canada, you can use the service globally with an internet connection. However, international calling is limited to within the US and Canada.
Richard Rembert is a Software Engineer and SEO Specialist with over a decade of experience in web development and digital marketing. He combines technical expertise with a deep understanding of search engine algorithms to create innovative, high-performing web solutions. Richard's articles on software development, SEO strategies, and web technologies are widely read in the tech community.
When not coding or optimizing websites, Richard mentors aspiring developers and contributes to open-source projects.
Connect with Richard
Twitter: @RichardRembert
LinkedIn: linkedin.com/in/richardrembert
GitHub: github.com/richardrembert
Follow Richard for insights on web development, SEO, and the latest tech trends!